Commitment Statement...
Well Established
Your customers need the assurance that, when they agree to do business with you, products will be there. Warwick SASCo was established in 1981 so you will find the ordering and despatch procedures are all well proven. You can be confident that your order will be processed quickly and efficiently so you get what you want, when you want it.
A family business that really cares
Warwick SASCo is a caring family firm based in the Heart of England. Our products have been setting standards for years. We don’t have to answer to a boardroom full of investors or an overseas parent company. Our priority is always you, the customer.
You’ll enjoy dealing with our friendly team
It’s so much better to do business when the people you have to deal with make life easy for you. As we are a small, friendly team supplying a limited number of select clients, you’ll get to know us as we get to know you, your market and your requirements.
You’ll benefit from our broad experience
You can take advantage of our accumulated knowledge of how the industry works. If you need help or advice on the most suitable products for your customers we’re here to answer your questions. We can offer you information on new methods and products used in other health care markets.
We listen to you
We’ve all heard it said that “It’s far easier to sell what your customer wants rather than what you want them to buy”. Wise words indeed. We always listen to your feedback and are keen to hear ideas from your customers. This ensures the new products we offer really reflect what the market needs. We’re on your side.
Long-term relationships… good for us and good for you
You don’t want to be a one hit wonder with your clients and we’re in it with you for the long haul. Repeat sales from satisfied customers is the most effective way to build a business. Ensuring you benefit from the best possible products and service, time after time means you’ll enjoy a long and successful relationship, working in partnership with us and your customers.
Reliable
Our aim is to despatch every order in the shortest possible time, so we plan carefully and hold sufficient stocks to ensure the products you need are available at all times. Be assured that we will make every effort to deliver your order when you need it.
Responsive
Yes, occasionally things do go wrong or you may need a question answering and that’s when you need someone you can turn to. You can be confident that we will deal with any issues or enquiry quickly and fairly, saving you time, money and hassle.
Honesty is the best policy
Unlike some suppliers we will never promise you something we don’t honestly believe we can achieve just to win your order. You’ll always get an honest answer even if it’s not the one you would like to hear or indeed the answer we would prefer to give you
Quality Assured
We are proud to have been one of the first medical companies to have achieved ISO9001:2008. All the designs and tools to manufacture the products are owned by us. You can be sure that the service and goods you receive are always of the highest standard as we are in control, not our suppliers.
Here for you when you need support
You are vital to our success, as without our customers we don’t have a business. We are committed to providing you with the help you need to develop your sales and marketing. Just let us know what you need.
Always working for you
To keep our product range current and relevant we constantly research and monitor the industry. We attend exhibitions, briefings and seminars worldwide to ensure what we offer you is right up to date. That means you don’t have to.
We value your opinion
Everyone loves a compliment and we’re no different. Customer surveys are there so you can tell us what we can do to make things even better for you; we also welcome feedback on a regular basis. When we tell you “we really value your opinion” we mean it!
A complaint is a gift
On the rare occasion you feel things have not gone to plan we will deal with your complaint quickly and effectively. If you are not happy please let us know, it will make things better for you and your customers’ long term. .
Keeping in touch with you
Communication is the key to a successful, on-going relationship in business. When you ask for information you want to that you’ll get the answer when you need it. We will always return your call or email promptly and if we promise to get back to you… you can be confident that we will.
