We guarantee our products will always perform.
We understand your Customer needs a product that performs to the high standards expected from medical devices today – which is why all our products are designed to conform with the very stringent quality standards that healthcare professionals face every day.
That is why we guarantee to replace any of our products if your Customer is ever dissatisfied with any of them. Or if you prefer we will offer you a full refund.
We guarantee to deliver when you want it.
When you place an order with us, we understand you need it delivered promptly.
That is why we guarantee that once your order is confirmed, it will be packed and ready for despatch within 5 business days for overseas customers and within 2 business days for UK customers. Should we miss our despatch deadline, we will give you a £20 voucher towards your next order.
We guarantee we will always be here to help you.
When you contact us, we understand you will need a fast response.
That is why we guarantee to respond to all enquiries and requests within a maximum of 1 business day – if not sooner.
We guarantee to give you perfect paperwork every time.
We understand you don’t want to waste time dealing with errors on orders and invoices.
That is why we guarantee that should you ever find an error on our paperwork, we will correct it by the next working day. If we don’t, we’ll discount the item by 10%.
We guarantee to deliver your products in perfect condition.
We understand when your products arrive you need them to be in perfect condition ready for your customer.
That is why we guarantee if you ever receive a broken or damaged product, we will replace it free of charge and refund you 50% of the original cost.